Role: IT Supervisor
Location: Fraser Suites, Doha
Salary: Competitive
Frasers Hospitality is looking for a IT Supervisor to ensure the hotel’s computerized network, hardware and
software are maintained to ensure their effectiveness in order to
meet and exceed guest expectation
We are seeking an experienced IT Supervisor to oversee all aspects of the hotel's technology infrastructure, ensuring systems remain secure, reliable, and aligned with business needs. This role is responsible for managing IT operations, cybersecurity, disaster recovery, system performance, software licensing, vendor relationships, and user support across the property.
The successful candidate will lead the maintenance of hardware, software, networks, servers, backups, and firewall security, while driving continuous improvements to IT processes and business systems. They will provide technical support and training to colleagues, manage third-party suppliers and service agreements, maintain IT compliance standards, and ensure business continuity through effective risk management and disaster recovery planning.
Key Responsibilities:
- Manage and maintain all IT systems, infrastructure, and business applications.
- Oversee cybersecurity, firewall management, backups, and disaster recovery processes.
- Monitor system performance and troubleshoot technical issues.
- Manage software licences, vendor contracts, and service level agreements (SLAs).
- Maintain user access, permissions, and IT asset registers.
- Provide technical support and training to hotel teams.
- Develop and maintain IT policies, procedures, and compliance standards.
- Produce IT reports and support strategic technology initiatives.
- Build strong relationships with internal stakeholders and external providers.
About You:
- Proven experience in IT management, systems administration, or infrastructure support.
- Strong knowledge of networks, servers, cybersecurity, and disaster recovery.
- Experience managing vendors, budgets, and software licensing.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work independently and deliver reliable IT support in a fast-paced environment.
This is an excellent opportunity for a proactive IT professional to play a key role in supporting hotel operations and driving technology improvements across the business.
What we’re looking for:
- IT qualification or equivalent experience.
- Previous IT experience within a hotel or hospitality environment.
- Strong knowledge of hotel systems, hardware, software, and Microsoft Office.
- Excellent troubleshooting, communication, and organisational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, adaptable, and customer-focused approach.
- Positive attitude with the ability to work independently and as part of a team.
Who are Frasers Hospitality?
Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.